VERIFIED AND UPDATED SAP C-C4H63-2411 EXAM QUESTIONS AND ANSWERS

Verified and Updated SAP C-C4H63-2411 Exam Questions and Answers

Verified and Updated SAP C-C4H63-2411 Exam Questions and Answers

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SAP C-C4H63-2411 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.
Topic 2
  • Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.
Topic 3
  • Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant's expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.
Topic 4
  • SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform's core functionalities, including data collection, unification, and activation.
Topic 5
  • APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.
Topic 6
  • Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.

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SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which functionalities are always used when ingesting customer data into SAP Customer Data Platform? Note: There are 2 correct answers to this question.

  • A. Audiences
  • B. Source applications
  • C. Segments
  • D. Events

Answer: B,D

Explanation:
The SAP Customer Data Platform ingests data from various source applications to build a coherent view of the customers. It defines a customer schema to create a common data model for all incoming customer data. Events are also a part of the data ingestion process, as they represent the actions taken by customers and are crucial for creating a complete customer profile. Reference = SAP Customer Data Platform | SAP Help Portal, How does SAP Customer Data Platform do it? - SAP Learning


NEW QUESTION # 30
Which of the following are functionalities of the Event Playground? Note: There are 2 correct answers to this question.

  • A. Allowing input of data at each step after the test event is run to verify alternative outcomes
  • B. Recording results of test event runs and exporting them as a JSON
  • C. Showing logs and errors at each step of the pipeline, in both table format and JSON
  • D. Ingesting a test event with test values provided via a dedicated form

Answer: C,D

Explanation:
The Event Playground in the SAP Customer Data Platform includes functionalities that allow for the ingestion of a test event with test values provided via a dedicated form. It also shows logs and errors at each step of the pipeline, presented in both table format and JSON. This enables users to track and understand results and failures, locate data processing issues, and identify connector problems1. Reference = Event Playground | SAP Help Portal


NEW QUESTION # 31
Which of these activation methods can be used with actions?
Note: There are 2 correct answers to this question.

  • A. CX journeys
  • B. CX flows
  • C. Audiences
  • D. CX milestones

Answer: A,B

Explanation:
The SAP Customer Data Platform is designed to manage customer data across different levels of organization. A tenant represents an instance of the platform provisioned for an organization, and within this tenant, multiple workspaces can be created. These workspaces serve as separate environments for development and production purposes. Additionally, a business unit, which is a logical partition within a workspace, can also contain multiple workspaces, allowing for further segmentation and management of customer data within the same organizational unit.
Reference = This relationship is outlined in the SAP Customer Data Platform documentation available on the SAP Help Portal, which provides comprehensive information on the configuration and management of tenants, workspaces, and business units12.


NEW QUESTION # 32
In-store purchase information from known customers is ingested from the point of sale (POS) to SAP Customer Data Platform. Which type of customer profile is recommended for this scenario?

  • A. Activity Profile
  • B. User Profile
  • C. Contextual Profile
  • D. Unified Customer Profile

Answer: D

Explanation:
The Unified Customer Profile (UCP) is the ideal choice in this scenario. Here's why:
Persistent Data: A UCP stores customer data persistently, including historical purchase records from the POS. This allows for long-term analysis of customer behavior.
Connected Identity: The UCP can link the in-store purchase data with other customer identifiers (e.g., loyalty program ID, online account), creating a comprehensive, cross-channel view of the customer.
Reference:
SAP Help Portal: Unified Customer Profile (Find the latest documentation on the SAP Help Portal) For integrating in-store purchase information from known customers coming from Point of Sale (POS) systems into the SAP Customer Data Platform, the most suitable profile type is:
D . Unified Customer Profile: This profile type consolidates data from multiple sources, including in-store purchases, into a cohesive, single view of the customer. The Unified Customer Profile encompasses various data points, such as demographic information, online and offline activities, and purchase history, providing a comprehensive understanding of the customer's interactions with the brand across different channels.
Using the Unified Customer Profile for in-store purchase information enables businesses to enrich existing customer profiles with valuable transactional data, enhancing customer insights and enabling more personalized engagement strategies.
SAP Customer Data Platform documentation on customer profiles and data integration.
Best practices for incorporating POS data into the Unified Customer Profile within the SAP Customer Data Platform.


NEW QUESTION # 33
Which tab in the customer dashboard shows the segments of the customer profile?

  • A. Activities
  • B. Overview
  • C. Trust
  • D. Details

Answer: B

Explanation:
In the SAP Customer Data Platform, the customer dashboard provides a comprehensive view of individual customer profiles, including their attributes, behaviors, and interactions with the brand. To view the segments a customer profile belongs to:
B . Overview: The "Overview" tab in the customer dashboard is designed to provide a holistic view of the customer profile, which includes the segments the customer is part of. This tab aggregates essential information about the customer, including demographic details, interaction history, and their categorization into various segments based on predefined criteria. This segmentation allows businesses to understand customer preferences and behaviors better, enabling targeted engagement strategies.
The "Overview" tab serves as the central hub for accessing a broad spectrum of customer data, making it an invaluable tool for gaining insights and driving personalized customer experiences.
Reference:
SAP Customer Data Platform user guide on navigating the customer dashboard.
Tutorials on customer segmentation and profile management within the SAP Customer Data Platform.


NEW QUESTION # 34
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